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Welcome to the Tech Tips and Problem Reporting Page

At NA Trading and Technology, we frequently engage with service managers and technicians to understand their top pain points when working with different MFP brands.

Through these conversations, we've gathered a wealth of practical tips and service strategies that we believe can help you tackle these issues more efficiently.

Facing a challenge that OEM solutions haven’t resolved? Click the link to share the details with us, and we'll explore alternative solutions that might work better for you.

SUBMIT A PROBLEM

 

RICOH:

OEM: MODELS: PROBLEM: SOLUTIONS:

D0BQ3030, D0BQ3000, D2423096, D2423091, D2423085, D2423064, D2423060, D1863054, D1863053, D1863052, D1863051, D1863050, D1863010,
D1493010

IMC3000, IMC3500, IMC4500, IMC6000,  MPC3003, MPC3004, MPC3503, MPC3504, MPC4503, MPC4504, MPC5503, MPC5504, MPC6003, MPC6004

 Void Lines caused by the wax bar in the drum unit.  The wax bar is brittle and can drop pieces down into the developer unit, which, after a time, gets lodged under the doctor's blade.

Level off the wax bar at all service calls to aid in the prevention of the edge pieces dropping off.  This can be done with a ruler or a flat blade.  The aim is to knock off any pieces that could drop down, not to level the wax bar flat.  This wax bar is relatively brittle, so only handle by the metal bracket.

 

 

 

 

    

D0BQ1575

IM Series Color Models

 Op Panel or BICU Board Failure due to static shock.

Check the humidity level at the machine: at the operating panel, you can access the local RH  through SP3260-2. The ideal RH is around 20%.  Levels under 10% create an ideal environment for static discharge, resulting in circuit board damage.

Remedies include: 1. Part D0BQ1575 to cover the open area around the control panel to protect it from static shock 2. Add a humidifier to improve the environment 3. Place a rubber grounded mat in front of the equipment to prevent uncontrolled static discharge as people approach the machine.

 

 

      
D0BN2234,
D0BN-2234, D0BN2224,
D0BN-2224		 IMC3000, IMC3500, IMC4500, IMC6000 PCU Spring Tension Adjustment Caution Based on observations on a large field population we advise techs to avoid adjusting spring tension on PCUs in the IMC3000–C3500 series, as it negatively impacts life. However, adjustments in the IMC4500 and C6000 series seem to improve lifespan.

 

 

      
ALL ALL MODELS SSD Hard Drive Replacement Does Not Solve Data Read Errors Ongoing data read errors continue to trace back to faulty SATA cables. Replace cables. 

 

 

      

D3CH6125

 SR4120, SR4130, SR4090 and SR4100 Finishers The OEM used flimsy plastic for the photointerupter tab on the D3CH6125 finisher door. The tab is prone to breaking, and it’s a photointerupter, so when it breaks the whole machine goes down until the door is replaced. Installing this stablizing bracket by affixing it to the panel with high-bond adhesive is quick and easy, and it will prevent downtime and an unneccessary service call at a cost significantly lower than the price of a new panel. NATT part 02042010

 

CANON:

OEM: MODELS: PROBLEM: SOLUTIONS:

2776B004AA, 2777B004AA, 2778B004AA, 2779B004AA

IRAC5030, IRAC5035, IRAC5045, IRAC5051, IRAC5235, IRAC5240, IRAC5250, IRAC5255

 Canon has 4 part numbers, making it difficult to controll inventory and taking up a lot of space in car stock

Level off the wax bar at all service calls to aid in the prevention of the edge pieces dropping off.  This can be done with a ruler or a flat blade.  The aim is to knock off any pieces that could drop down, not to level the wax bar flat.  This wax bar is relatively brittle, so only handle by the metal bracket.

 

 

 

 

    

0488C003BA,
GPR–55

IRAC5535, IRAC5540, IRAC5550, IRAC5560, IRACDXC5735, IRADXC5740, IRADXC5750, IRADXC5760, IRADX6000

 Expense reduction has become a top priority for this model series as the yields on the OEM drum units are not as good as when the machines were first introduced. The price of the drums are out of line with the service contract income.

NATT's GPR-55 drum unit 01069056 is rated for 200K and is 75% less expensive than an OEM unit.

 

KONICA:

OEM: MODELS: PROBLEM: SOLUTIONS:

A2XN0KD,
DV–512C

BHC224, BHC224e, BHC284, BHC284e, BHC364, BHC364e, BHC454, BHC454e, BHC554, BHC554e

Developer Loss: The developer is pulling from developing units. 

This can occur in any developer unit but is most common in cyan.

High Voltage short may be the cause.  Inspect the high voltage points from the back of the machine to the high voltage unit and developer units. 

Carefully check all contacts to nearby assemblies and to the frame and wiring for signs of shorting. A replacement developer may be purchased through NA Trading if needed.

 

 

      
AAV70TD,
DR-316,
DR-316C		 BHC250i, BHC251i, BHC300i, BHC301i, BHC360i, BHC361i Drum units coming up short on yields. While they may fall under the yield protection plan, the repeated service calls are and expensive problem. NATT has a unit getting double the rated life of the OEM drum unit, part 06069027.