(Welcome to the Tech Tips and Problem Reporting Page
At NA Trading and Technology, we frequently engage with service managers and technicians to understand their top pain points when working with different MFP brands.
Through these conversations, we've gathered a wealth of practical tips and service strategies that we believe can help you tackle these issues more efficiently.
Facing a challenge that OEM solutions haven’t resolved? Click the link to share the details with us, and we'll explore alternative solutions that might work better for you.
SUBMIT A PROBLEM
RICOH:
| OEM: | MODELS: | PROBLEM: | SOLUTIONS: |
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D0BQ3030, D0BQ3000, D2423096, D2423091, D2423085, D2423064, D2423060, D1863054, D1863053, D1863052, D1863051, D1863050, D1863010, D1493010 |
IMC3000, IMC3500, IMC4500, IMC6000, MPC3003, MPC3004, MPC3503, MPC3504, MPC4503, MPC4504, MPC5503, MPC5504, MPC6003, MPC6004 |
Void Lines caused by the wax bar in the drum unit. The wax bar is brittle and can drop pieces down into the developer unit, which, after a time, gets lodged under the doctor's blade. |
Level off the wax bar at all service calls to aid in the prevention of the edge pieces dropping off. This can be done with a ruler or a flat blade. The aim is to knock off any pieces that could drop down, not to level the wax bar flat. This wax bar is relatively brittle, so only handle by the metal bracket. |
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D0BQ1575 |
IM Series Color Models |
Op Panel or BICU Board Failure due to static shock. |
Check the humidity level at the machine: at the operating panel, you can access the local RH through SP3260-2. The ideal RH is around 20%. Levels under 10% create an ideal environment for static discharge, resulting in circuit board damage. Remedies include: 1. Part D0BQ1575 to cover the open area around the control panel to protect it from static shock 2. Add a humidifier to improve the environment 3. Place a rubber grounded mat in front of the equipment to prevent uncontrolled static discharge as people approach the machine. |
KONICA:
| OEM: | MODELS: | PROBLEM: | SOLUTIONS: |
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A2XN0KD, DV–512C |
BHC224, BHC224e, BHC284, BHC284e, BHC364, BHC364e, BHC454, BHC454e, BHC554, BHC554e |
Developer Loss: The developer is pulling from developing units. This can occur in any developer unit but is most common in cyan. |
High Voltage short may be the cause. Inspect the high voltage points from the back of the machine to the high voltage unit and developer units. Carefully check all contacts to nearby assemblies and to the frame and wiring for signs of shorting. A replacement developer may be purchased through NA Trading if needed. |
